Refund policy
Refund Policy
Thank you for choosing YoursTruly Streetwear. We strive to ensure that all our customers are satisfied with their purchases. However, we understand that there may be circumstances where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refund
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Digital Products: Refunds for digital products (e.g., software licenses, digital downloads) are eligible within 2 days of purchase if the product has a defect that prevents its use as intended.
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Physical Products: Refunds for physical products are eligible within [2] days of delivery if the product is defective or damaged upon receipt.
2. Non-Refundable Items
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Services: Services rendered by YoursTruly Streetwear are non-refundable once the service has been provided.
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Custom Orders: Customized or personalized products are non-refundable unless there is a defect or error on our part.
3. How to Request a Refund
To request a refund, please contact our customer support team at cloYoursTruly@gmail.com with your order details and the reason for your refund request. We may require proof of purchase or additional information to process your request.
4. Refund Processing
Once your refund request is received and approved:
- For digital products, refunds will be processed within [2] business days and issued to the original method of payment.
- For physical products, we may require you to return the item(s) before a refund is issued. Return shipping costs may be covered by YoursTruly Apparel if the return is due to our error.
5. Contact Us
If you have any questions about our refund policy, please contact us at cloYoursTruly@gmail.com. Our customer support team is available to assist you and address any concerns you may have.
Note: This refund policy is effective as of 5/2/2025. YoursTruly Apparel reserves the right to update or modify this policy at any time without prior notice.
We appreciate your understanding and cooperation regarding our refund policy.